At our establishment, we are committed to ensuring the satisfaction of our customers. This Return & Refund Policy explains the terms for returns and exchanges to ensure a seamless and transparent process.
Manufacturing Faults Only
We understand that products may occasionally exhibit manufacturing defects. In such cases, we offer refunds or exchanges, provided the defect is verified by our quality assurance team.
Notification Period
If you encounter any issues with your purchase, please notify us within 7 working days of receiving the product so we can respond promptly.
Transport Damage
While we take care to ensure safe delivery, we are not responsible for damage occurring during transportation. We do offer optional insurance for transport-related issues—please contact us to learn more.
Proof of Purchase
To process a return, we require a receipt or proof of purchase. Please do not send products back to the manufacturer.
Refunds
Once your return is received and inspected, we will email you to confirm receipt and inform you whether your refund is approved or rejected. If approved, the refund will be processed and credited to your original payment method within a few business days.
Late or Missing Refunds
If you have not received your refund yet: first recheck your bank account, then contact your credit card company or bank (processing times may vary). If you still do not see the refund, contact us at techhbasket@gmail.com.
Exchanges
We replace items only if they are defective or damaged. To request an exchange for the same item, email techhbasket@gmail.com. We will provide the return address and further instructions.
Need Help?
Our customer service team is ready to assist you. For any questions or concerns, reach out at techhbasket@gmail.com and we will respond promptly.
